Terms of Service

Last updated: 2 March 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the CounterCarbon platform at countercarbon.co.uk ("Service"), operated by CarbonCounter Ltd (Company No. 17061500), a private limited company registered in England and Wales with its registered office at 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE ("we", "us", "our").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

2. Service Description

CounterCarbon is a decision-support tool that provides product-level embodied carbon footprint estimates for the UK Kitchen, Bathroom & Bedroom (KBB) industry. Carbon data is derived from the ICE Database v4.1 (Circular Ecology, October 2025) and aligned with ISO 14067:2018 principles.

The Service provides estimates and evaluations based on third-party databases and user-supplied data. We do not warrant that the Service meets any specific regulatory requirements (e.g., UK Government procurement rules, SECR, or ESOS) unless explicitly stated in a separate written agreement.

3. User Accounts

  • You must provide accurate and complete registration information.
  • You are responsible for maintaining the confidentiality of your password and account credentials.
  • You must be at least 18 years old to create an account.
  • You are responsible for all activity that occurs under your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms without prior notice.

4. Acceptable Use

You agree not to:

  • Upload false, misleading, or fraudulent product data.
  • Attempt to reverse-engineer, decompile, scrape, or otherwise abuse the platform.
  • Use the Service for any unlawful purpose or in violation of any applicable law.
  • Exceed rate limits, interfere with, or disrupt the Service's operation or infrastructure.
  • Resell, redistribute, or sublicense access to the Service without our prior written consent.
  • Use automated means (bots, crawlers, scripts) to access or interact with the Service without authorisation.

5. Carbon Data Disclaimer

Carbon footprints generated by the Service are estimates only. They are based on user-supplied material weights and standardised carbon coefficient factors drawn from the ICE Database Advanced v4.1 (October 2025). The resulting footprints are approximations intended for general assessment and comparative purposes.

The Service is a decision-support tool, not a legal auditing service. Carbon estimates should NOT be relied upon for strict legal or regulatory ESG compliance, official sustainability reporting, or third-party auditing without independent professional verification.

CarbonCounter Ltd accepts no liability whatsoever for business decisions, procurement choices, regulatory submissions, or third-party audits made in reliance on data produced by the Service.

6. Intellectual Property

The CounterCarbon platform, branding, user interface, proprietary algorithms, and all associated intellectual property are owned by CarbonCounter Ltd. Product data contributed by users remains associated with the contributor but is licensed to CarbonCounter Ltd on a non-exclusive, worldwide, royalty-free basis for use within the platform and for aggregate industry benchmarking purposes.

7. Service Tiers & Subscriptions

  • Free (Contributor) Tier: Basic calculator, community contributions, watermarked reports. No charge.
  • Pro Tier: Advanced features, unbranded PDF reports, project collections, CSV export, API access. Subject to subscription fees.
  • Partner (Manufacturer) Tier: Brand sponsorship, manufacturer verification, analytics dashboard, lead generation. Subject to partner agreement and subscription fees.

8. Payments & Refunds

Paid subscription fees are billed in advance on a recurring basis (monthly or annually, as selected at the time of purchase). All fees are stated in GBP and are inclusive of VAT where applicable.

  • Payments are processed through our third-party payment processor. We do not store your full payment card details.
  • Subscription fees are non-refundable once Pro or Partner features have been accessed, to the extent permitted by applicable law. You may cancel your subscription at any time, and your access to paid features will continue until the end of the current billing period.
  • We reserve the right to change subscription pricing with at least 30 days' prior written notice. Price changes will take effect at the start of your next billing cycle following the notice period.
  • If payment fails, we may suspend access to paid features until outstanding amounts are settled.

9. Limitation of Liability

To the maximum extent permitted by law, CarbonCounter Ltd, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, including but not limited to:

  • Any reliance on carbon calculations for commercial, procurement, or regulatory decisions.
  • Loss of profits, revenue, data, or business opportunity.
  • Inaccuracies in carbon data arising from incorrect user inputs or limitations of underlying databases.

Our total aggregate liability to you for all claims arising out of or relating to the Service shall not exceed the total fees paid by you to CarbonCounter Ltd in the twelve (12) months preceding the claim, or £100, whichever is greater.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

10. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service (including specific calculation modules, features, or integrations) at any time without prior notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.

11. Data Protection

By using the Service, you acknowledge that we will process your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

12. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will cease immediately. You may delete your account at any time by contacting us. Upon account deletion, we will delete your personal data in accordance with our Privacy Policy, except where retention is required by law.

13. Changes to Terms

We may update these Terms from time to time. We will notify registered users of material changes via email at least 14 days before they take effect. Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and close your account.

14. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16. Entire Agreement

These Terms, together with the Privacy Policy and any separate Partner agreements, constitute the entire agreement between you and CarbonCounter Ltd regarding the Service and supersede all prior agreements, communications, and understandings.

17. Contact

For questions about these Terms, contact us at: contact@countercarbon.co.uk

CarbonCounter Ltd · Company No. 17061500 · 3rd Floor, 86-90 Paul Street, London, EC2A 4NE

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